Customer Care

Welcome to Auli Customer Care area

This section provides answers to the most frequently asked questions on terms of sales and our services. For information regarding online orders, services and features we offer, please feel free to contact us at customercare@auli.co.uk and out team will be happy to respond.

SHIPPING

Shipping times and costs:

Standard shipping (UK & Ireland)

Delivery in 2-5 working days
Free Delivery

International shipping
Delivery time will be advised on dispatch
£10.00
You will receive an email containing your Tracking Number once your package has been shipped.

PAYMENT

AULI Online Store accepts the following payment methods:
PayPal, Visa / Delta / Electron, MasterCard / Eurocard, Maestro and American Express.

RETURNS & REFUNDS

You can return or exchange any item purchased on AULI Online Store within 28 days of the delivery date. Simply write us an email at returns@auli.co.uk.
Once your package reaches us, please allow 3 to 7 business days for your return to be processed.  Returns or exchanges will only be accepted if the item is in unused condition and labels and original packaging are fully intact. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on terms & conditions, please see Terms & Conditions